Legal
Privacy Policy.
For RLSAND Inc. and the RLSAND HOME app.
RLSAND Inc. ("we", "us") respects your privacy. This policy describes the limited information we collect, how we use it, and how to contact us.
What we collect
RLSAND HOME app
Your HomeKit data — rooms, accessories, scenes, sensor names, automation rules — stays in your home, managed by Apple's HomeKit, and never reaches our servers. (HomeKit itself may store and sync this across your own Apple devices and home hubs, and lets you control your home remotely — that's Apple's framework, not us.) The app reads your HomeKit data locally on your device to display and modify your automations. The only exception is a Product docs search you start yourself (see below), which sends a device's maker and model, never its name or room, to a web search in your browser.
AI features. When you describe an automation in your own words ("turn the kitchen lights on when it's dark"), the app understands it on your device, using its own parser and Apple Intelligence (Apple's Foundation Models framework). The Apple Intelligence features need iOS or iPadOS 26 or later, or macOS 26 or later, and a device that supports Apple Intelligence; on earlier versions the app does not use an AI model at all. RLSAND does not operate or use any third-party AI service, and your words are never sent to RLSAND.
Microphone and speech recognition. If you choose to talk to the app's AI Wizard or its help assistant, the app asks for access to your microphone. Speaking to the app needs iOS or iPadOS 26 or later, or macOS 26 or later; on earlier versions the app does not use the microphone. The app uses the microphone only in the AI Wizard's voice conversation and in the help assistant's chat. In the AI Wizard, it listens after you tap the mic, or, from build 164 and once you have allowed the microphone, for a short time after each question the wizard asks, until you pause or stop voice. In the help assistant's chat (from build 186), it listens only after you tap its mic; your words appear in the message field and go to the assistant when you pause speaking, or when you tap Send. In the help assistant's chat, your words are read by Apple Intelligence on your device only. It stops listening when you leave the page; in the help assistant's chat it also stops after it sends on a pause, when you close the chat, switch away from the app, or tap the mic again. Your speech is turned into text by Apple's speech recognition on your device. Audio is never recorded, stored or sent anywhere, and RLSAND does not store or send the words recognized from it (in the AI Wizard, except words you confirm for Private Cloud Compute, described below), and neither is included in analytics. To recognize names more accurately, the app gives the on-device recognizer the names of your rooms and devices; those names stay on your device. The app's spoken replies are also produced on your device. You can turn microphone access off at any time in your device's Settings and still type instead.
Debug mode for saved automations (from build 183). Debug mode is on unless you turn it off in the app under Settings → Automations. While its Debug page is open, the app reads the sensors and devices of one saved automation on your device and can say what changes out loud using the device's text-to-speech. It never uses the microphone, never changes your home, and nothing about your sensors or devices leaves this device.
Tile alerts (from build 188). Tile alerts are off until you turn them on for a Home-page tile. When they are on, the app shows a notification on this device when one of the tile's devices turns on, opens or unlocks, and only while the app is open; a third-party app hears HomeKit changes only while it runs. The notification is made and shown by your device; nothing is sent to a server. It shows the device's name and the tile's name in the banner and on the lock screen, unless you hide notification previews in your device's Settings. For a tile made of devices you pick, the app keeps those devices' HomeKit identifiers in its storage on this device; they are never synced to iCloud, though they can be part of your device's own backup, like the rest of the app's settings.
Private Cloud Compute. Only on iPhone and iPad with iOS or iPadOS 27 or later, and on Mac with macOS 27 or later, where this option is available in your version of the app, and only if you choose to allow it, the app may ask Apple's Private Cloud Compute for help in the four cases below. From build 190, the App Store version of the app can use Private Cloud Compute for sorting what you say, your answers to the app's questions, and advice, each only with your permission; the second opinion on your requests stays in test (TestFlight) versions only. Private Cloud is not used until the app asks you, the first time it would be used, and you allow it. Your choice in Settings → AI Wizard → Private Cloud covers every case below: with Allow, the app sends without asking again each time; with Ask, it asks each time; Never turns it off. When the description of what is sent changes, the app asks you again once. On iOS, iPadOS and macOS 26 or earlier, the app never uses Private Cloud Compute: all of its AI and speech features run on your device.
- A second opinion on your requests (iOS, iPadOS and macOS 27 or later; from build 155; currently only in test (TestFlight) versions). Only if you allow it, words you submitted to the AI Wizard (typed and sent, or read back and confirmed with "yes") may go to Apple's Private Cloud Compute: a request the app cannot fully understand on your device. Only a request you submitted yourself can be sent. RLSAND Inc. never receives them. You can turn Private Cloud off at any time in Settings → AI Wizard.
- Your answers to the app's questions (iOS, iPadOS and macOS 27 or later; from build 190 also in the App Store version). When the app asks you a question, such as which sensor to use, and you answer in your own words instead of picking a choice, the app first tries to match your answer on your device. If it can't, your answer may be sent together with short, generic descriptions of the choices, such as "option 1: battery motion sensor". These descriptions are built only from a fixed list of generic words — the kind of device, how it is powered and its place in the list — never from the names you gave your home, rooms, devices or people. A typed answer can be sent once you send it; a spoken answer only after the app reads it back to you and you answer with a clear "yes".
- Sorting what you say to the AI Wizard (iOS, iPadOS or macOS 27 or later, on a device that supports Apple Intelligence; from build 184 in test (TestFlight) versions; from build 190 also in the App Store version). When you type or speak to the AI Wizard and neither the app's rules nor the on-device model can tell whether your words describe an automation, and only if you have allowed Apple Private Cloud Compute, the app may send your whole message as sent, and only that, to Private Cloud Compute to decide. Sorting sends only your own message, exactly as you sent it: typed text as typed, or spoken words after the app has read them back and you have said a clear "yes". Nothing about your home goes with it, and a message that uses a name the app recognizes in your home (a room, device, sensor, scene, automation, or a nickname) is never sent for this. It happens at most once per message, never after Apple's daily Private Cloud limit is reached, and the reply only decides where your words go; it never builds an automation. Apple does not keep these words and RLSAND Inc. never sees them.
- Advice (iOS, iPadOS or macOS 27 or later, on a device that supports Apple Intelligence; from build 190, including the App Store version). When you ask the AI Wizard how to improve or test an automation and the app can't answer on this device, the app may send Private Cloud Compute your question and a description of the automation's parts in general words (for example “a motion sensor turns on 2–3 lights”). The description uses only a fixed list of general words, such as the kinds of trigger, check and action, and rounded numbers. The app never sends the names of your home, rooms, devices, sensors, scenes, automations or people, or dates or a device's maker and model; if your question names something in your home, the app answers on this device and sends nothing. A typed question goes as you sent it; a spoken question only after the app reads it back and you say a clear “yes”. It happens at most once per question, never after Apple's daily Private Cloud limit is reached. The reply is text, with at most one suggested change you can accept with Yes or decline; nothing is changed without your yes, and advice never saves anything to your home by itself.
Sorting and advice never send anything that names something in your home or uses a word of such a name; your answers never include a name from your home; only the TestFlight second opinion may include names you used. In that second opinion, your own words may include a room or device name you used. Nothing else leaves your device: the names of your home, rooms, devices and people, your home's list of rooms, devices or sensors, your automation names, the app's own wording (other than the generic choice descriptions and the general-words automation descriptions above), and your audio are never sent. RLSAND never receives any of it.
iCloud sync. If you turn on iCloud sync in the app's Settings, your app preferences (such as display, units, voice and AI settings) are stored in your own iCloud account through Apple's iCloud service, so they match on your devices. RLSAND cannot access your iCloud account. The app does not copy your home's names, rooms or accessory list to iCloud (a name you give a pair of shades is the one exception; see Paired shades below). If iCloud sync is off, the app stores no preferences or pairing codes in iCloud. The secret keys the app uses to make its private codes (see Paired shades below) stay in your iCloud Keychain (end-to-end encrypted) whenever iCloud Keychain is on, even with the app's iCloud sync off; they hold no information about your home. Temporary copies of your home's layout that the app keeps to start faster are stored on your device, protected by your device passcode, and left out of device backups.
Paired shades. With iCloud sync on (from build 186), your paired shades, and the pairing suggestions you said No to, also sync between your devices. The shades themselves are identified only by private codes the app makes from HomeKit's identifiers with a secret key; the codes can't be turned back into those identifiers. A name you gave a pair and its motor settings sync with them. That secret key and the key behind the private IDs Siri and Shortcuts use (since build 144) are both kept in your iCloud Keychain, end-to-end encrypted, whenever iCloud Keychain is on. Other settings tied to a specific room or device, such as darkness levels, paired automations and learned nicknames, stay on each device and are not synced between your devices for now.
Siri and Search. On iOS and iPadOS 18 or later, the app can add the names of your rooms, devices, scenes and automations, with the room and kind of device, to the Search index on your device, so they appear in Search and Siri Suggestions and help Siri find them. When you run a scene or automation in the app, the app also tells Siri about it, so Siri can learn your routines. The words you type or speak to create an automation are never included, and neither are HomeKit identifiers. This is handled by Apple's Spotlight and Siri frameworks, under Apple's privacy practices; RLSAND does not receive this information. It is on by default. You can turn it off in the app under Settings → General → Siri and Search, which removes these names and routines from the index.
Product docs. On a device's page you can tap Product docs to look for the device's manual on the web. The app first shows you the exact search and waits until you tap Search; only then does your web browser open a web search (Google). The search uses only the maker and model of the device (or its kind, such as "smart plug", when the model is missing) and never includes your device name or room. If you tap Cancel, nothing is sent. The search runs in your browser under the search provider's own privacy policy; RLSAND does not receive it, and the app sends no analytics about it.
Analytics (optional). If you choose to share it, the app sends anonymous product-interaction analytics — which features are used and basic app events — through TelemetryDeck. Nothing is sent until you turn it on (on the last page of the app's introduction, or in Settings), and you can turn it off at any time. (This applies from app version 1.0.10. Earlier versions sent these anonymous analytics unless you turned them off in Settings.) This data is not linked to your identity, is not used to track you across apps or websites, and contains none of your HomeKit data, request text, audio or spoken words. For voice features it records only anonymous counts, such as whether a voice session was started or finished.
Website & support
If you submit the support form or contact form on this site, we receive the information you provide (name, email, the issue you described, optional device and version metadata). We use this only to respond to your request and may retain it in our support email archive.
Standard server logs (IP address, user agent, requested URL) are kept for short periods to support security and debugging.
How we use it
- To provide the natural-language and AI features in the app.
- To understand, in aggregate, which features are used so we can improve the app.
- To respond to your questions and support requests.
- To keep our service running and secure.
How we share it
We do not sell, rent, or share your information with third parties for their own purposes. The only companies that ever handle it are the providers that operate the app and site on our behalf — our anonymous-analytics provider (TelemetryDeck), our email-delivery service (which transmits your form message to us), and our hosting provider — strictly to run the product, and only the minimum required. AI features run on your device using Apple's frameworks (and, only if you allow it and in the cases described above, Apple's Private Cloud Compute). We do not operate or engage any AI provider, so your request text is never sent to RLSAND or to a third-party AI service. We disclose information only if required by law. If you use Product docs, the maker and model of that device go to the web search engine in your browser (Google) when you tap Search.
Retention
Support correspondence: kept while it's useful for ongoing support. Server logs: short-lived. You can ask us to delete your support correspondence at any time. We keep no AI or voice logs: your requests and speech are handled on your device (or, where you allow it and in the cases described above, by Apple's Private Cloud Compute) and never reach us.
Your rights
Depending on where you live, you may have rights to access, correct, or delete information we hold about you. Reach us through our contact form and we'll respond.
Children
RLSAND HOME is intended for adults setting up and managing a home, and is not directed to children. We do not knowingly collect information from children under 13.
Changes
We'll update this page when our practices change. Material changes will be highlighted at the top.
Contact
Questions about this policy: use our contact form.